Let’s face it. Most cities have a wide variety of limo companies that you can choose for your next big event. Many even have similar cars or packages. So what is one of the things that help a limo company stand apart? We’ll find out today. Welcome, all to our ongoing blog campaign regarding LAX to Disneyland car service.
Customer service
Great customer service is usually the reason why someone will choose one company over another, and also the reason why they will choose to have a longstanding relationship with that company. So, when you are booking a limo for your next event, what are some of the key things you should be looking for from their customer service?
Great communication
Probably the most important thing for any company is great communication. This means communicating with you, the client, on everything from expectations to payment, to the details of your trip. However, they also need to have great communication with their drivers and employees, so that they are able to answer your questions (or direct you to someone who can), as well as meet all of your needs.
Responsiveness
Most limo companies will have an online form that a customer can fill out when they are looking for a quote. But a quick turnaround time, or being quick to respond to their question or concerns shows that this company is interested in your business, and are also likely to be responsive if there is an issue or a problem of any kind. This extra assurance can come in handy, particularly if you have never rented a limo before and have questions, or aren’t really sure of what to expect.
Go the extra mile
Do you have a complicated pickup schedule? Maybe you’re looking for some special touches that will make your ride truly memorable? A limo company that has great customer service will be more than happy to work with you to nail down the perfect schedule, or extras you may want.
Don’t focus only on the sale
Yes, of course, limo companies are out to make money. They are a business, after all. But you should never feel like the limo company you are working with only cares about how to make the most money off of you. Instead, their focus should be on giving you a great experience. Sometimes that might even mean selling you the most inexpensive package they have!
Treating each customer as an individual
No one likes to be treated like just another number. A limo company that has truly great customer service will make you feel like you are their biggest and most important client, even if you aren’t. This could mean everything from showing an interest in your event to offering you “extras” that might help to fit your vision, that maybe you hadn’t thought of.
Great customer service is the marker of a great business. If you can find a limo company that exhibits all of the traits mentioned above, you will undoubtedly be working with a great company that will make sure your limo rental is everything you hope for!